Buying Wine from Vinfolio

GENERAL

• What are your purchase guarantees?
• What is your return policy?
• Does Vinfolio do price matching?
• What is the difference between the Producer Marketplace and Collector Marketplace?
• Can you advise me on which wines to buy?

PRODUCER MARKETPLACE

• What does it mean for a wine to be on pre-arrival?
• How long does it take for pre-arrival wines to ship?
• What does it mean to purchase futures?
• How long does it take for futures wines to ship?
• Can I cancel a futures order before it ships?
• What does "ex-château" mean?

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COLLECTOR MARKETPLACE

• Why can't I know who is selling me the wine?
• Is it safe to purchase wines on Marketplace?