Vinfolio Help Desk

General

Most Popular Questions

• What does Vinfolio do?
• Where is Vinfolio located?
• What are your hours?
• Do you have a storefront that I can visit and purchase wine?

Announcements

• Marketplace New Rules - 2014 Changes - On Site Selling Only
• FedEx Express National Service Disruption

Shipping

• FedEx Temperature Control Shipping Explained

Features

• Request New Features using Ideascale

Buying Wine

Wine Store

• What is the difference between buying in the Wine Store and buying in the Marketplace?
• Pre-arrivals and Futures Purchases
• Does Vinfolio do price matching?

Marketplace

• Why can't I know who is selling me the wine?
• Can I return wine bought via Marketplace?
• Can I cancel my purchase from Marketplace?

Purchase Guarantee & Returns

• Guarantee of Pre-arrival Delivery
• Returns Policy

Selling My Wine

Fixed Price Auction

• What are the fees for selling via Fixed-Price Auction?
• What kinds of wine are you looking for?
• Can you sell my collection for me?

Selling in the Marketplace

• Is Marketplace legal?
• What can I sell in Marketplace?
• Inspection Guidelines
• What are the fees for selling in Marketplace?
• When will I get paid for wine that has sold?
• How do I edit listings of specific bottles for sale on Marketplace?

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Full-Service Storage & Collector Services

Full-Service Storage

• What is "Full Service" Storage?
• About our storage facility
• Storage Rates & Service Fees
• How do I start storing wine with you?
• How do I get my wine to you for storage?
• Do I have a locker?

Wines in Storage

• Is my wine insured when you store it?
• Can you store beer, sake, or hard alcohol?
• What if I think you have received my wine incorrectly?
• How do I remove my wine from storage?

Collector Services

• Can you help me enter all my wine into VinCellar?
• Can you help me inventory my wine at home?
• Off-Site Cellar Inventory Services

Shipping

Shipping within the US

• What is "Safe Shipping"?
• Tips for Successful Wine Shipping

International Shipping

• Can you ship to me overseas?
• Do you charge me for taxes/duty?

VinCellar

How To

• VinCellar Print Barcodes by Last Barcode Print Date
• Adding Wine to VinCellar

Features

• Invoice File Upload - NEW

Barcode Printing

• Troubleshooting Guide
• Barcode Printers: Introducing the Zebra GX430t!
• Printing Barcodes from VinCellar - OSX
• Printing Barcodes from VinCellar - Windows PC
• PRINTER SET UP INSTRUCTIONS - Zebra GX430t - OSX
• PRINTER SET UP INSTRUCTIONS - Zebra GX430t - Windows PC

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